1. Who this policy covers
This policy explains how Redki Technologies (Redki) handles personal data for its invite-only assisted iPhone report pilot in Kenya. It does not claim that Redki is registered at, or operates from, any particular street address.
Questions or privacy requests can be sent to hello@redki.ke.
2. Minimal data we collect
The public eligibility form asks for your name, mobile or WhatsApp number, optional email address, iPhone model, optional note, and service-contact consent.
If a case is eligible, Redki may later collect only the device and diagnostic evidence needed to complete the agreed report, plus case, payment-reconciliation, support, operator-review, and QA records. Do not send passwords, payment PINs, unrelated identity documents, or unnecessary third-party data.
3. How and why we use it
Redki uses the data to assess eligibility, contact you about the requested service, collect and reconcile payment, guide evidence collection, prepare and quality-check the private report, provide support, process refunds or corrections, protect the service, and meet applicable accounting or legal duties.
The assisted pilot does not require marketing consent and Redki does not issue a public certificate by default.
4. Service providers
Redki may share the minimum necessary device or case data with a diagnostic service provider and with infrastructure, communications, or professional service providers that help operate the pilot. These providers process data for the relevant service purpose; Redki does not publish a white-label diagnostic partner's name where the commercial arrangement requires a generic description.
Redki does not treat a diagnostic provider's output as a final Redki decision without operator review and QA.
5. Retention and security
Pilot operational data is scheduled for deletion or de-identification 90 days after report delivery or case closure by default. A longer, restricted hold may apply to a live dispute, refund, security investigation, accounting record, or legal requirement. The hold reason and review date should be recorded.
Redki limits operational access and keeps reports and evidence private. No online service can promise absolute security, so customers should keep private case links confidential.
6. Your requests
You may ask Redki to access, correct, delete, or restrict your pilot data, or withdraw service-contact consent, by emailing hello@redki.ke. Redki may verify your identity and may retain a limited record where a dispute, accounting duty, security need, or legal requirement applies.